Política de privacidad

PRIVACY POLICY

Last updated: April 17, 2026

MugMistery operates this store and website, including all related data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). MugMistery uses Shopify technology to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

PERSONAL INFORMATION WE COLLECT

When we use the term “personal information,” we refer to any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot be associated with you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, your location, and applicable laws:

  • Contact details: name, address, billing address, shipping address, phone number, and email address.
  • Financial information: credit/debit card numbers, payment details, transaction details, payment confirmations.
  • Account information: username, password, security questions, preferences, and settings.
  • Transaction information: products viewed, added to cart, saved, purchased, returned, exchanged, or canceled.
  • Communications: information you provide when contacting customer support.
  • Device information: IP address, browser type, device identifiers, and network data.
  • Usage information: how and when you interact with the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from:

  • Directly from you: when you create an account, make a purchase, or contact us.
  • Automatically: through cookies and similar technologies when you use our Services.
  • Service providers: who process data on our behalf.
  • Partners and third parties.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for:

Providing and improving Services

To process orders, manage payments, deliver products, handle returns, maintain accounts, and personalize your shopping experience.

Marketing and advertising

To send promotional emails, SMS, or postal communications and display personalized ads.

Security and fraud prevention

To protect your account, detect fraud, and ensure safe transactions.

Customer support

To respond to inquiries and provide assistance.

Legal obligations

To comply with laws, legal processes, or enforce our policies.

HOW WE DISCLOSE PERSONAL INFORMATION

We may share your information:

  • With Shopify and service providers (payments, logistics, hosting, analytics).
  • With marketing partners for advertising purposes.
  • When required by law or legal processes.
  • With affiliates or business partners.
  • During business transactions (e.g., mergers).
  • When you consent or request it.

RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify, which processes personal data to provide and improve its services.

Your data may be transferred internationally and used by Shopify to enhance features and services. Shopify is responsible for certain data processing activities.

For more information, please visit: https://privacy.shopify.com/

THIRD-PARTY WEBSITES

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal data.

CHILDREN’S DATA

Our Services are not intended for minors. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us to delete it.

SECURITY AND DATA RETENTION

We implement security measures but cannot guarantee absolute security. Avoid sharing sensitive information through unsecured channels.

We retain your data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

YOUR RIGHTS

Depending on your location, you may have rights such as:

  • Access your personal data
  • Request deletion
  • Request correction
  • Data portability
  • Object to data processing or marketing use
  • Withdraw consent

You may exercise these rights by contacting us.

If you are located in the UK or EEA, you may also:

  • Request restriction of processing
  • Object to processing
  • Withdraw consent at any time

COMPLAINTS

If you have concerns about how we handle your data, please contact us. You may also file a complaint with your local data protection authority.

INTERNATIONAL TRANSFERS

Your data may be transferred outside your country. When transferring data outside the EEA or UK, we use legal safeguards such as Standard Contractual Clauses.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

CONTACT

If you have any questions or wish to exercise your rights, you can contact us:

  • 📧 Email: misterymug@gmail.com
  • 📍 Address: Calle de Austria 12, Fuenlabrada, Madrid, 28943, Spain

For data protection purposes, MugMistery is the data controller of your personal information.