Shipping policy

SHIPPING POLICY

MUG MISTERY

At Mug Mistery, we strive to ensure that your orders arrive safely and as quickly as possible. Below you will find our shipping policy, detailing processing times, delivery estimates, and other important information.

1. ORDER PROCESSING

All orders placed in our store go through a preparation process before shipping:

  • Processing time: 2 to 4 business days from order confirmation

During this period, we verify the order, prepare the products, and carefully package them for shipment.

Orders are not processed on weekends or public holidays.

2. SHIPPING TIMES

Once the preparation process is complete, the order will be shipped with the following estimated delivery times:

  • Shipping time: 7 to 10 business days

These timeframes are approximate and may vary depending on external factors such as the customer’s location, the shipping carrier, or unforeseen logistical issues.

3. SHIPPING COSTS

  • Shipping costs are calculated and displayed at checkout before completing the purchase.
  • In some cases, Mug Mistery may offer free shipping promotions, which will be clearly indicated on the store.

4. ORDER TRACKING

Once the order has been shipped:

  • The customer may receive a tracking number (if available) to monitor the shipment status.
  • It is the customer’s responsibility to provide accurate contact information to receive notifications.

5. SHIPPING ADDRESS

The customer must ensure that the shipping address provided is correct and complete.

Mug Mistery is not responsible for delays or losses resulting from incorrect or incomplete addresses.

In case of an error, the customer must contact us as soon as possible at:

6. DELIVERY ISSUES

If any issue arises with the delivery:

  • Order not received: the customer must contact us so we can initiate an investigation with the shipping carrier.
  • Damaged order: must be reported within 48 hours of delivery, providing evidence (photos).

Mug Mistery will evaluate each case and provide an appropriate solution (replacement or refund).

7. DELAYS

Although we strive to meet the stated delivery times, delays may occur due to factors beyond our control, such as:

  • High demand during promotional periods
  • Logistics or shipping issues
  • External factors such as weather conditions or customs

We appreciate your understanding in such cases.

8. INTERNATIONAL SHIPPING

For international orders:

  • The customer is responsible for any additional costs such as customs duties, taxes, or import fees.
  • Delivery times may be longer than the estimates provided.

9. CONTACT

For any questions or concerns related to shipping, you can contact us at: